The Structure Problem Solving Approach to Solve Product Quality Issue

Wahjoedi, Tri (2020) The Structure Problem Solving Approach to Solve Product Quality Issue. The Structure Problem Solving Approach to Solve Product Quality Issue, 10 (4). pp. 884-891. ISSN 2250-3153

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Abstract

This paper explores the contribution that can be made by Eight-step problem solving to deal with the problem of product quality degradation that causes customers to complain. Specifically analyzing the application of Eight-step problem solving in the woodworking industry which located in Central Java Indonesia. The research method used is through field observation, following Eightstep problem solving analysis (Toyota Model), preparing recommended actions and monitoring communication progress and results. The available literature lacks papers that explore preparation before implementing Eight-step problem solving, where Initial planning especially related to the selection and formation of team members of problem solving is needed to support this Eight-step problem solving approach. It is important to build the team which consisting of cross functional member. Empirical evidence adds to the existing literature on this problem by showing a structured Eight-step problem solving approach that significantly influences organizational performance in terms of improving product quality as customer need.

Item Type: Article
Uncontrolled Keywords: Problem solving, Product quality, Customer complaint, Problem, Quality.
Subjects: Ekonomi
Manajemen
Depositing User: Unnamed user with email lib.stiemahardhika@gmail.com
Date Deposited: 15 Dec 2021 03:42
Last Modified: 15 Dec 2021 03:42
URI: http://repository.stiemahardhika.ac.id/id/eprint/2489

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