The Leader Effective Communication in Solving Employee Conflict; REACH Analysis

Ramadhini, Citagita and Manafe, Leonard Adrie (2022) The Leader Effective Communication in Solving Employee Conflict; REACH Analysis. International Journal of Economics Development Research, 3 (2). pp. 172-188. ISSN 2715-789X

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Abstract

Communication is the main key in building good relationships between people. Effective communication aims to make it easier for others to convey messages that are notified by the messenger. Effective communication is very important in resolving conflicts in employees. The study purpose is to describe the leadership effective communication in solving conflicts among employees at the printing company namely CV. Primasakti Copy Center (PCC) using REACH analysis (Respect, Empathy, Audible, Clarity, Humble). The research uses qualitative methods. Data collection techniques were carried out through interviews, direct observation, and documentation. This study involved eight informants consisting of company leaders and employees. The results showed that the company's leadership had implemented effective communication using REACH analysis in solving employee conflicts. The most dominant effective communication indicator applied by company leaders is the respect indicator, due to basically humans want to be appreciated and considered important.

Item Type: Article
Uncontrolled Keywords: Effective Communication, Employee Conflict, REACH Analysis
Subjects: Manajemen
Depositing User: Unnamed user with email lib.stiemahardhika@gmail.com
Date Deposited: 24 May 2023 09:47
Last Modified: 24 May 2023 09:47
URI: http://repository.stiemahardhika.ac.id/id/eprint/3890

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