KUMALASARI, ATIKA (2020) PENGARUH KUALITAS LAYANAN, FASILITAS DAN LOKASI PERPUSTAKAAN TERHADAP KEPUASAN PENGGUNA PERPUSTAKAAN DAERAH SIDOARJO (PERPUSDA SIDOARJO). Diploma thesis, STIE MAHARDHIKA.
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Abstract
The library is defined as a place in which there is an activity and all kinds of information both printed and recorded, and the library is managed in a special way to meet the needs of its users. The library will be rated well by the users if they are able to provide services quality as expected by users, adequate facilities and easily accessible locations. This study aims to determine the effect of the services quality, facilities and location of the library on the satisfaction of users the Sidoarjo Regional Library (PERPUSDA Sidoarjo). This research is a type of quantitative research using a survey approach. The population in this study are users who use the services of the Sidoarjo Regional Library, with using purposive sampling techniques in a sample of 40 respondents. The test tool used was a multiple linear regression analysis method with SPSS 21 software. The research results show that partially the service quality has a positive and significant effect on satisfaction of library users with a sig value of 0.008. Partially the facility has no effect and is not significant to the satisfaction of library users with a sig value of 0.789. Partially the location has no effect and is not significant to the satisfaction of library users with a sig value of 0.058. Simultaneously the service quality, facilities and location have a positive and significant effect on satisfaction of library users with a sig value of 0.001.
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | Service Quality, Facilities, Location, User Satisfaction |
| Subjects: | Manajemen |
| Divisions: | S1 Manajemen |
| Depositing User: | Unnamed user with email lib.stiemahardhika@gmail.com |
| Date Deposited: | 03 Mar 2020 02:52 |
| Last Modified: | 04 Jan 2023 02:05 |
| URI: | http://repository.stiemahardhika.ac.id/id/eprint/1416 |
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